Privacy Policy

Effective Date: 18 March 2026

OCHO SISTEMA PTY LTD (ABN: 71 694 684 921) (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) contained in Schedule 1 of that Act. This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information when you interact with us through our website or in connection with our property acquisition services.

If you are an individual located in a state or territory that has its own privacy legislation (for example, health records legislation in Victoria or New South Wales), additional obligations may apply. We comply with applicable state and territory privacy laws in addition to the Privacy Act.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions. The types of personal information we may collect include:

1.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Property postcode and address details
• Description of your financial or property situation
• Property type, estimated value, and mortgage information (where voluntarily provided)
• Preferred contact times

1.2 Information We Collect Automatically

• IP address and general location data
• Browser type and version
• Pages visited and time spent on this website
• Referring website or advertisement
• Cookie identifiers and session data (see Section 9 below)

1.3 Sensitive Information

We do not intentionally collect sensitive information as defined under the Privacy Act (such as health information, financial account details, or information about criminal history). If you voluntarily provide sensitive information as part of describing your situation, we will treat it with the highest degree of confidentiality.

2. How We Collect Personal Information

• Directly from you when you submit an enquiry form on our website
• When you contact us by telephone or email
• Automatically through cookies and analytics tools on our website
• From publicly available sources such as property sales records, council databases, and title registers, to the extent permitted by law

3. Why We Collect Personal Information

We collect and use your personal information for the following primary purposes:

• To assess your enquiry and determine whether we may be able to assist with your property situation
• To contact you to discuss your situation and our potential services
• To conduct due diligence in connection with a potential property purchase
• To comply with our legal obligations, including anti-money laundering and counter-terrorism financing obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• To manage our business operations and improve our services

We may also use your information for secondary purposes with your consent, or where the use is directly related to the primary purpose and you would reasonably expect such use.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal information to:

• Our employees, contractors, and agents who need access to fulfil the purposes described above
• Legal, financial, and property due diligence advisers engaged in connection with a potential transaction
• Technology service providers including cloud storage, CRM, and email delivery platforms (see clause 4.1 below)
• Government bodies or law enforcement agencies where required or authorised by Australian law
• Courts, tribunals, or dispute resolution bodies if required by law

4.1 Overseas Disclosure

Some of our technology service providers (including CRM systems, email platforms, and cloud storage) may process or store data in countries outside Australia, including the United States and the European Union. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients are bound by privacy obligations comparable to the APPs, in accordance with APP 8.

By using this website and submitting your personal information, you consent to the disclosure of your information to overseas recipients in the circumstances described above.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Encrypted data transmission (SSL/TLS) on our website
• Access controls limiting staff access to personal information on a need-to-know basis
• Secure cloud storage with reputable, enterprise-grade providers
• Regular review of our data security practices

Despite these measures, no data transmission over the internet is completely secure. You transmit personal information to us at your own risk.

6. Retention of Personal Information

We retain personal information for as long as it is necessary for the purposes for which it was collected, or as required by Australian law. Enquiry records are generally retained for a period of seven years from the date of last contact. Information relating to completed property transactions may be retained for longer periods in accordance with applicable legal and accounting obligations.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

7. Your Rights Under the Privacy Act

7.1 Right of Access

You may request access to the personal information we hold about you. We will respond to access requests within 30 days. We may charge a reasonable fee for providing access where permitted by the Privacy Act.

7.2 Right of Correction

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you may request that we correct it. We will respond to correction requests within 30 days.

7.3 Right to Complain

If you believe we have handled your personal information in breach of the Privacy Act or the APPs, you may make a complaint to us. We will respond to complaints within 30 days and investigate the matter internally. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Marketing Communications

We will only send you direct marketing communications with your consent, or where permitted by the Spam Act 2003 (Cth). You may opt out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in any marketing email we send
• Contacting us at privacy@structuredexitplan.com and requesting removal from our marketing list

We will process opt-out requests promptly and within the timeframe required by the Spam Act.

9. Cookies

We use cookies and similar tracking technologies on this website. Cookies are small text files placed on your device that help us understand how visitors use our site, remember your preferences, and measure the effectiveness of our advertising.

We use the following types of cookies:

• Essential cookies: required for the website to function. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our site (e.g. pages visited, time on site). We use tools such as Google Analytics for this purpose.
• Advertising cookies: used to measure the effectiveness of our advertising campaigns on platforms such as Google Ads and Meta (Facebook/Instagram). These may be set by third-party platforms.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of this website. By continuing to use this website, you consent to our use of cookies as described above.

10. Children

This website is not directed at persons under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted on this website with a revised effective date. We encourage you to review this Policy periodically.

12. Contact and Complaints

Our Privacy Officer can be contacted as follows:

Privacy Officer, OCHO SISTEMA PTY LTD
Email: privacy@structuredexitplan.com
Website: structuredexitplan.com

We take all privacy enquiries and complaints seriously and will respond within 30 days of receipt.